Refund Policy

Refund request must be made during Parks, Recreation & Forestry Department business hours of Monday – Friday, 8:00 am – 4:30 pm. All participant program cancellation request must be received at least five business days prior to the start of the program. No refund will be issued after this time. 

Refund options are: 50% refund by original form of payment (if by check or cash, refund will be by City check which may take up to 6 weeks to process) or a program credit on your RecPro account, which may be used for any Parks, Recreation & Forestry Department programs within one year of issue. 

Shelter Cancellation requests must be received at least ten business days prior to the reservation date. Refund options above apply. Reservations made within ten business days of the reservation date and not subject to a cancellation refund or credit. 

All trips will have a published deadline. No refunds or credits will be granted after this time. Registrations made after the deadline are not subject to a cancellation refund or credit.

What is non-refundable? 
Family Aquatic Center admission tokens/fees/season passes, WPRA discount tickets, pre-purchased goods or services and non-resident charges.

What if the department cancels a program? 
In the event that the Parks, Recreation & Forestry Department cancels a program in its entirety, the participant will receive a 100% program credit in your account unless a refund is requested within 5 business days of being notified of the cancellation. In the case of a “single event cancellation” such as instructor illness, inclement weather, or other circumstances that may cancel one (1) class in a session, there will be an attempt to reschedule the class. If the class cannot be rescheduled, no credit or refund will be issued.