Refund Policy

Refund Policy
Refund request must be made during Parks and Recreation Department business hours of Monday – Friday, 8:00 am – 4:30 pm. All participant program cancellation request must be received at least five business days prior to the start of the program. No refund will be issued after this time. 

Refund options are: 50% refund by original form of payment (if by check or cash, refund will be by City check which may take up to 6 weeks to process) or a program credit on your RecPro account, which may be used for any Parks and Recreation Department programs within one year of issue. 

Shelter Cancellation requests must be received at least ten business days prior to the reservation date. Refund options above apply. Reservations made within ten business days of the reservation date and not subject to a cancellation refund or credit. 

All trips will have a published deadline. No refunds or credits will be granted after this time. Registrations made after the deadline are not subject to a cancellation refund or credit.

What is non-refundable? 
Family Aquatic Center admission tokens/fees/season passes, WPRA discount tickets, pre-purchased goods or services and non-resident charges. Please note: Non-residents who live in the school district must have their account manually approved for residency status before registering.

What if the department cancels a program? 
In the event that the Parks & Recreation Department cancels a program in its entirety the participant may choose between a 100% refund or 100% program credit. In the case of a “single event cancellation” such as instructor illness, inclement weather, or other circumstances that may cancel one (1) class in a session, there will be an attempt to reschedule the class. If the class cannot be rescheduled, no credit or refund will be issued.