Refund/Cancelation Policy

All participant program cancelation requests must be received in writing a minimum of five (5) days prior to the start of the program to receive a refund. No refunds will be given with less than five(5) days' notice. There will be a $10 withdrawal fee deducted from any refunds. Programs and activities that cost $10 or less are non-refundable. Fees will not be prorated for registering after a program has begun. Full refunds are issued if Sun Prairie Parks, Recreation and Forestry cancels a program. No refunds or credits are issued for individual missed classes. Credits on account are available upon request and are still subject to a $10 withdrawal fee.

NOTE: Cancellations due to weather are not subject to a refund, as every effort will be made to offer an alternative.

Expiration of Credits: All account credits will expire on December 31 of the current calendar year. Any unused credits will automatically be removed from your account at the end of the year and will be donated to our scholarship fund. We encourage you to use your credits before this date to maximize their value. Please note that account credits cannot be refunded or returned to the original form of payment. Once the credits are added to your account, they can only be used for future purchases or services, prior to December 31 of the current calendar year, and cannot be converted back into cash or refunded.